Free template
Process mapping kit
A worksheet for mapping one process as it really runs: every step, who does it, how long it waits and where work gets sent back.
What’s inside
- How to choose the process and who to talk to
- A step-by-step map with owner, time spent and time waiting
- Where work is sent back, and why
- Every sign-off, and whether it's needed
- A one-page summary of what to fix first
Word document
| # | Step | Who does it | Time spent | Time waiting | Paper or system | Sent back? Why |
|---|---|---|---|---|---|---|
| 1 | Customer places credit order | Sales rep | 10 min | - | ||
| 2 | Sales sign-off | Sales manager | 5 min | 2 days | Paper form | |
| 3 | Finance sign-off | Credit controller | 15 min | 3 days | Paper form | Yes: missing customer code |
| 4 | Director sign-off | Director | 2 min | 4 days | Paper form | |
| 5 | Order typed into the system | Finance clerk | 10 min | 1 day | Accounting package |
Your copy
Get it built for your organisation
We put your organisation’s name on it and fill the examples for your sector and size, so it’s ready to use, not just to read.